What is your favorite pen/pencil?

Fave pencil: Staedtler triplus micro 0.7mm mechanical pencil
Fave pen: Zebra pen mildliner

Do you listen to music while you work? What kind?

Chaka Khan

What do you do when you run out of creative energy?

I eat pastries, make a cuppa tea, tidy up my desk, read big heavy coffee table-y design books, and take a nap.  

What is one thing that all designers have in common? // What is one thing that all Zendesk designers have in common?

A healthy amount of self-deprecation.

What word or phrase do you most overuse at work?

“Sounds good.”